Support - Barracuda Firewalls - Toll Free: 1-877-444-3335

The Support Team at Barracuda Networks works hard to ensure that 100% of our customers are satisfied customers. The technical support team is available in several different ways.

Email:	support@barracudanetworks.com
Phone:	+1 408 342 5400 +1 888 268 4772 (1 888 Anti-Spam)

Benefits of Premium Support

	Basic Support	Enhanced Support	Premium support
Technical Support Center	M-F 9a.m. - 5p.m. phone support 24 hour email support	24 x 7 phone and email support	Unlimited 24 x 7 phone and email support
Threat and policy definitions
Firmware maintenance
Access to beta programs
Priority escalation to resolve critical issues
Data migration of old Barracuda unit(s)
Hard disk (RAID) replacement
Service Level Agreements (SLAs)
Dedicated Account Manager
Dedicated Premium Support technical engineers
Proactive Monitoring
Dedicated email address for low priority support requests
Root cause of each issue to ensure closure
Priority access to beta programs
Weekly issues update
Configuration review
Fast-track enhancements via Software Customization
On-site installation and implementation		Charges apply	Charges apply
Barracuda Networks model supported	All models	All models	6xx and above
Barracuda Energize Updates	Required	Required	Required
Barracuda Instant Replacement	Recommended	Required	Required
Term	1, 3 or 5 years	1, 3 or 5 years	1, 3 or 5 years

First Level Support and Product Training

As a long-standing Barracuda Networks Diamond Partner, Securicore Inc. offers Basic first level support to it's customers (with current subscription) at no charge. For advanced support and training we charge an hourly rate of $150/hr (USD). Please contact us for any questions related about our support/training services: 1-877-444-3335.